Predictive dialer campaign dials multiple numbers at once and only the answered calls are connected to the agent. It helps in filtering the call which is not answered or which goes into the voicemail. Actions are sequential – new calls begin only after the previous call has been completed. This means, Your agents will not have to feel exotic over the choice of call, allowing all agents to handle calls equally and collectively. Immediately, you will notice that this optimizes lead management while increasing the chance of always being able to connect a live call with an agent. Its built-in designs are configured to work in the most competitive environment to lock in more sales and make impactful profits.
Let’s look into some major advantages and benefits of predictive dialers for modern businesses.
>> The predictive dialers check the availability of the agent to dial the next call based on robust algorithms. They even transfer the calls to a human agent only when the customer answers the call.
>> The automated call list management helps agents to outreach customers with highly focused on results. It keeps on dialing the customer contact, and with every call connection, it routes the call to the available agents. Hence, enterprises can leverage predictive dialer software to improve agent productivity and maximize agent utilization.
>> The predictive dialing solutions help businesses to reduce call center deployment cost and time by eliminating the need to invest in expensive systems.
>> The predictive mode help businesses to monitor agent activities, gather call statistics and predict future call traffic.
>> Many businesses nowadays leverage hosted predictive dialer solutions to provide real-time feedback to agents. Predictive dialers come with features to monitor agent activities and provide timely feedback.
Just like predictive dialer, hosted predictive dialer also works as per agents’ availability and makes sure that no agent seats idle. It accelerates the sales process hugely by enhancing agent’s performance and boost sales to a higher extent.